What does this error mean and how do I fix it?
If you receive this error when launching the app, you'll need to see what the message below this is. If you receive a message stating: Make sure you are signed in to iCloud. Can't return account credentials for account <id> because the account needs to verify new terms or is in suspended mode., there are a few simple steps you'll need to follow to get back up and running.
On your device:
- Open the Settings app
- Accept the new iCloud Terms & Conditions (may require you to Sign-In) when prompted
- Relaunch Universe
This should be all you have to do to login if you're receiving this error! If you're getting another error message or this is not working, please reach out to the Support Team in the app or by email at firstname.lastname@example.org