If you haven't received your order yet, check your email and junk folder to see if there's an email from noreply@onuniverse.com containing your tracking information. If there's no email, contact the seller via email receipt. If you're having trouble reaching the seller, you should also check their website for alternative contact methods, such as Instagram, phone, or alternative email addresses. 

If you've contacted the seller and no response, please email us directly at help@onuniverse.com with the seller's url and proof that you've contacted the seller.