How can you ensure your evidence is strong enough to win a dispute?
- Keep records of all your communications with your buyers: Emails, Instagram DMs, Facebook Messages. Avoid using services like Snapchat where records are not retained.
- Make sure to send your buyers shipping information or confirmation of digital delivery.
- Take photos of physical products before mailing or delivering the item.
- When shipping, consider using proof delivery/signature required.
- If you have a “No Return” Policy, make sure it’s highlighted on your site so customers are aware.