If your bank account fails to receive a payout, you'll need to add another bank account.
Unfortunately, a payout might fail when transferring to your bank for a variety of reasons. Some of these include the bank rejecting the money, fraudulent charges on your account, etc. Switching to a different bank account will trigger the payout to automatically process on the next business day.
To trigger a new payout:
You'll first need to add a new bank account to your merchant account before you're able to delete the original one.
- Tap the Audience tab.
- Tap the gear icon to the right of your account balance.
- Tap + Add Bank Account
- Enter the Account and Routing Number of the account you want to add.
- Tap Add Bank Account
- After adding the new bank account, you can select the bubble on the right hand side to make it the default account for your site.
- To remove the first bank account that failed, tap the account name and then tap Remove Account
Click here to find out more information on payouts.
🌟 If you run into any issues with this process, please reach out to Universe Support in the app or by email email@example.com and we'll be happy to trigger this for you