Use the macOS menu bar or our help center
If you're using the macOS version of Universe, you'll be unable to directly chat Universe Support from inside of the app. Don't worry, we're still here to help you!
To contact Universe Support from a Mac:
Click the Help section from the macOS menu bar.
From here, you can either choose to view our help center (where you are now) or contact support by emailing the team (firstname.lastname@example.org).
On the help center, you can click the white Help icon in the bottom right to create a new support ticket.
If you have an iOS or iPadOS device running iOS/iPadOS 13.0 or later, you can download the Universe app and tap the Profile icon in the top left of the dashboard. From there, tap get help, and then the Contact button. We'll be more than happy to chat you directly from there too!